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Handling your order:
After we have received your order by E-Mail, we will register this order in our computer system. In this case, a order number is assigned to your order.
Please inform us in case you have forgotten your customer number, if you are already placed orders with us we will find your individual customer number in our files. We test our database and book your order under your deposited customer number (important for the discout program)
A confirmation of your order / bill you will receive it as a PDF document from us by E-Mail. We ask you to check this confirmation of order / bill in detail and to transfer the amount to our account and after this if everything is correct. ATTENTION: Indicate the ORDERNUMBER without fail on the bank transfer formular for reference !!!. Without these ORDERNUMBER, your task can not become carried out !!!.
In the meantime we already prepared the packing and dispatch of the products, write the receipt, the original bill, pack your products and will carry out directly after collection yours payment the dispatch with German mail.
In order to guarantee that you receive the parcel forwarding we ask you for a confirmation email. We are also able to send the package by a insured mail. That is indeed a little more expensive, however, has clearance for you that the product arrives in a assured manner.
We pack the goods with highest care. The contents of every parcel will doublechecked before we cloesed the box. Each individual box will be photographed by a digital camera and this photograph is assigned to order number yours (consequently, as an kind of documentation).
Should be happen any kind of mistake we will find a smooth way to to solve that problem in order to fulfill your requirements in the best way.
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